Contact Us
We are here to make your shopping experience with yardlivo as seamless as possible.
Whether you need help choosing garden products or have questions about an existing order, our customer support team will be happy to assist you.
How We Can Help
Please contact us regarding:
Product information and specifications
Order confirmations and status updates
Shipping and delivery enquiries
Damaged, defective, missing, or incorrect items
Returns and refunds
Payment-related questions
Privacy requests or other customer-service concerns
Existing Orders
When contacting us about an existing order, please include:
Your order number
The email address used at checkout
A brief description of your enquiry
This information will help us locate your order and assist you more efficiently.
Damaged or Incorrect Items
If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible.
Please include clear photographs or videos of the product, the issue, the original packaging, and the shipping label so that we can review your request.
Returns
Please contact us before returning any item. Our customer support team will review your request and provide the appropriate return instructions and designated return address.
Items returned without prior authorization may not be accepted or processed.
Business Information
yardlivo is owned and operated by Chengdu Yuli Technology Co., Ltd.
The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through yardlivo.
Brand Name: yardlivo
Company Name: Chengdu Yuli Technology Co., Ltd.
Registered Address: Room 2811, 28th Floor, Building 19, No. 777 Shengzhi Street, Chengdu High-tech Zone, Chengdu, Sichuan, China
Website: https://yardlivo.com
Email: service@yardlivo.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.
We aim to respond to customer inquiries within 1-2 business days.