FAQ
Last updated: October 12, 2026
Frequently Asked Questions
yardlivo is owned and operated by Chengdu Yuli Technology Co., Ltd.
How do I place an order?
Select your garden product, choose the available size or other options, add it to your cart, and complete checkout with accurate contact, shipping, and payment information.
An order confirmation will be sent to the email address provided at checkout.
Can I change or cancel my order?
Contact us as soon as possible at service@yardlivo.com.
We will make reasonable efforts to assist, but changes or cancellations cannot be guaranteed after the order has entered processing or shipment preparation.
How can I track my order?
Once your order has shipped and tracking information becomes available, you will receive a shipping confirmation email.
Please allow several business days for the carrier to update the tracking status after a shipping label has been created.
When will my order arrive?
Orders are generally processed within 1–3 business days after payment confirmation.
For orders shipped to the United States, standard delivery generally takes approximately 5–12 business days after dispatch. International delivery times vary by destination, carrier, customs processing, and local conditions.
Please review our Shipping Policy for complete information.
How do I choose the right garden product?
Check the dimensions, materials, intended use, compatibility, and assembly requirements on the product page before ordering.
If you need more product details, contact us before placing your order.
Will the product look exactly like the photos?
Product color and appearance may vary slightly because of lighting, screen settings, photography, and manufacturing differences.
Where can I find specifications and compatibility information?
Check the product page and packaging for dimensions, materials, intended use, and compatibility information.
If you need additional measurements or compatibility details, contact us before ordering.
How should I use and care for garden products?
Follow the supplied assembly, operating, safety, cleaning, and storage instructions.
Use each item only for its intended purpose and store it according to its instructions.
What if my order arrives damaged or incorrect?
Contact us as soon as possible and provide:
Your order number
A description of the issue
Clear photographs or videos of the product
Photographs of the original packaging and shipping label
Please retain the product and packaging until we have reviewed your request.
How do I request a return?
Contact us at service@yardlivo.com within 30 calendar days after delivery and before sending any item back.
If your return is approved, our customer support team will provide the appropriate return instructions and designated return address. Unauthorized returns may not be accepted.
Please review our Return & Refund Policy for complete eligibility, shipping-cost, and refund information.
How will I receive my refund?
After an eligible return has been received and inspected, an approved refund will be issued to the original payment method within 5–10 business days.
Your bank or payment provider may require additional time to display the refund.
Which payment methods do you accept?
Available payment methods are displayed securely during checkout and may vary depending on your location, currency, device, and payment provider.
Business Information
Brand Name: yardlivo
Company Name:Chengdu Yuli Technology Co., Ltd.
Registered Address: Room 2811, 28th Floor, Building 19, No. 777 Shengzhi Street, Chengdu High-tech Zone, Chengdu, Sichuan, China
Website: https://yardlivo.com
Email: service@yardlivo.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.
Still Need Help?
For product, order, shipping, payment, return, refund, or privacy questions, contact yardlivo customer support:
Email: service@yardlivo.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.
We aim to respond to customer inquiries within 1-2 business days.